Last updated: November 2025
Artisanaigifts provides custom event décor services that are tailored specifically to each client's needs. Due to the personalized nature of our services, our return and refund policy is designed to be fair to both parties while accounting for the resources and materials committed to each project.
Cancellations made more than thirty days before the scheduled event date will receive a partial refund. The deposit and any costs incurred for design work, material procurement, or other preparatory services will be deducted from the refund amount. Cancellations made within thirty days of the event date are non-refundable due to committed resources, materials ordered specifically for your event, and scheduling constraints that prevent us from booking alternative clients.
Initial deposits are non-refundable once design work has commenced. If you cancel before any design or preparation work begins, we may refund a portion of the deposit at our discretion, minus any administrative fees. Once materials have been ordered or custom work has started, the deposit becomes non-refundable.
If you need to modify your event date or scope of services, we will work with you to accommodate changes when possible. Date changes may be subject to availability and may incur additional fees if materials have already been ordered or if the new date requires different pricing. Scope reductions after materials have been ordered may not be eligible for refunds on those items.
In cases of force majeure events such as natural disasters, extreme weather, government restrictions, or other circumstances beyond our control that prevent service delivery, we will work with clients to reschedule services. If rescheduling is not possible, refunds will be provided minus any non-recoverable costs already incurred.
If you experience quality issues with our services, please notify us immediately during the event or within 24 hours of service completion. We will investigate legitimate concerns and work to resolve issues promptly. Depending on the nature of the issue, we may offer partial refunds, service credits, or corrective measures.
Due to the custom nature of our décor items and the fact that materials are often ordered specifically for each event, we generally cannot accept returns of materials or décor elements. Custom-ordered items, personalized elements, and perishable materials such as flowers are non-returnable. Standard inventory items may be considered for return on a case-by-case basis if they remain unused and in original condition.
Approved refunds will be processed within 14 business days using the original payment method when possible. If the original payment method is no longer available, we will work with you to arrange an alternative refund method. Processing times may vary depending on your financial institution.
If you are dissatisfied with our services or have concerns about refund eligibility, please contact us at info@artisanaigifts.world to discuss your situation. We are committed to fair resolution of disputes and will work with you to find an acceptable solution. All disputes will be handled in accordance with the terms outlined in our service agreement.
In certain circumstances, partial refunds may be available for services that were partially completed or for specific elements that were not delivered as contracted. Partial refunds are calculated based on the value of undelivered services and may exclude costs already incurred for design work, materials, or labor.
Instead of refunds, we may offer service credits for future events in some situations. Service credits can be applied toward future bookings and typically have an expiration date. Credits are non-transferable and cannot be converted to cash refunds.
If you need to postpone your event rather than cancel, we will work with you to reschedule services when possible. Postponements may require adjustments to pricing if material costs or availability change. We will discuss any pricing implications before confirming the new event date.
Certain elements of our services are non-refundable once work has begun, including custom design development, specialized material orders, and labor costs for completed installations. These non-refundable elements are clearly outlined in service agreements before work commences.
Approved refunds are processed within 14 business days of approval. Processing times may vary based on payment method and financial institution policies. Credit card refunds typically appear within 5-10 business days, while bank transfers may take longer depending on your bank's processing times.
If you disagree with a refund decision, we encourage open communication to resolve the matter. We will review your concerns and provide detailed explanations of our policies. In cases where resolution cannot be reached, we will work with you to find mutually acceptable solutions.
For questions about returns, refunds, or cancellations, please contact us at info@artisanaigifts.world. Include your booking reference number and details about your request so we can assist you efficiently. Our team is available to discuss your specific situation and explain how our policies apply to your case.